Need Help?
Frequently Asked Questions
1. How long will it take to receive my order?
Allow 1-3 business days for processing, plus 5-8 business days for delivery.
2. Can I return an item if it doesn’t fit or I change my mind?
Absolutely. You’ve got 30 days after receiving your order to request a return or exchange. As long as the item’s unused and in its original packaging, we’re happy to help. Just reach out—we’ll make it easy.
3. Can I cancel my order after placing it?
If you need to cancel, let us know as soon as you can. If your order hasn’t been processed yet, we’ll cancel it and issue a full refund right away. If it’s already on the way, no worries—you can return it once it arrives.
4. What payment methods do you accept?
You can pay with Visa, Mastercard, Apple Pay, Google Pay, Maestro, American Express, and Shop Pay.
5. Is shopping on your site secure?
Definitely. Our site uses secure SSL encryption to keep your personal and payment info safe. We take your privacy seriously—and thousands of customers trust us to deliver every day.
6. How much does shipping cost?
Shipping is always free!
7. Are your products true to size?
Yes, our pieces are designed with modern, true-to-size fits. We recommend checking our size charts on each product page for exact measurements. If you prefer a more relaxed or fitted look, you can easily adjust by one size up or down.
8. How can I contact customer support?
Reach out to us at support@belcien.com.
