What payment methods do you accept?

You can pay with Visa, Mastercard, Apple Pay, Google Pay, Maestro, American Express, and Shop Pay.

Can I change or cancel my order after I've placed it?

We can typically accommodate changes or cancellations if you contact us within 2 hours of placing your order.

Where do you ship?

Currently, we only ship to addresses within the United States.

How long will it take to receive my order?

Allow 1-3 business days for processing, plus 5-8 business days for delivery.

How much does shipping cost?

Shipping is always free!

Will I receive a tracking number for my order?

Yes, you'll receive tracking information via email once your order ships.

What is your return policy?

You can return items within 30 business days of receiving your order.

Who pays for return shipping?

Customers are responsible for the cost of return shipping.

How long does it take to process a refund?

Once we receive your return, please allow 5-7 business days for the refund to be processed.

Do you offer exchanges?

Yes, we accept exchanges for different sizes or colors of the same item.

How can I contact customer support?

Reach out to us at support@belcien.com.

What are your customer service hours?

Our customer service team is available:

Monday - Friday: 9:00 AM - 5:00 PM EST
Saturday and Sunday: 10:00 AM - 4:00 PM EST

Average response time: within 24 hours